At Fishing Products Store, we stand behind the quality of our fishing gear just like we stand behind our casts. We want you to be completely satisfied with your purchase of rods, reels, tackle, and apparel. If for any reason you’re not happy with your gear, our returns and exchanges policy has you covered.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused and in the same condition as when you received it
  • Item must be in its original packaging with all tags attached
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Fishing Hooks (due to sharp points and potential contamination)
  • Jig Heads (used or opened packages)
  • Cooking & Food Prep items that have been opened
  • Crab Gear that shows signs of use

How to Initiate a Return or Exchange

Follow these simple steps to return your fishing gear:

Step 1: Contact Our Customer Service

Email our team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Fishing Products Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) to return/exchange: [Product Name(s)]
Reason for return/exchange: [Please specify]
Preferred resolution: [Refund/Exchange for (specific product)]

I confirm the item(s) are unused and in original packaging.

Sincerely,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions (return address and any special instructions)
  • If exchanging, confirmation of product availability

Step 3: Ship Your Return

Package your item securely and include:

  • Original packaging and all accessories
  • Copy of your order confirmation or packing slip
  • Return authorization number clearly visible on the package

Note: We recommend using a trackable shipping service. You are responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once we receive your return:

  • We’ll inspect the item within 2-3 business days
  • If approved, we’ll process your refund or ship your exchange
  • You’ll receive email confirmation when complete

Refund Information

When your return is approved:

  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after approval
  • Bank Processing: Additional 2-10 business days depending on your financial institution
  • Original Shipping: Non-refundable unless return is due to our error

Exchanges

For exchanges:

  • We’ll ship your replacement item once the return is received and approved
  • If the replacement item costs more, you’ll be charged the difference
  • If it costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanges

Damaged or Defective Items

If your fishing gear arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect and packaging
  • We’ll arrange a free return shipping label if needed
  • You’ll receive priority processing for replacement or refund

International Returns (Outside U.S.)

For our international anglers:

  • You are responsible for return shipping costs and any customs fees
  • We recommend using EMS for returns to our Oklahoma facility
  • Refunds will be issued in USD and may be subject to currency fluctuations

Questions?

Our customer service team is ready to help with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: Fishing Products Store, 2619 Ruckman Road, Oklahoma City, OK 73110, USA

Tight lines and happy fishing,
The Fishing Products Store Team