Welcome to Fishing Products Store, where we’re as committed to your satisfaction as we are to landing the big one! Below you’ll find all the details about our shipping and returns policies.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to get your fishing gear to you:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipping
  • Free Shipping (orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipping
Note: Delivery times are estimates and may vary based on destination and customs processing. We ship worldwide except to certain Asian countries and remote regions.

Returns & Exchanges

At Fishing Products Store, we stand behind our products like we stand behind our casts. If you’re not completely satisfied with your rods, reels, tackle, or apparel, we’ll make it right.

Return Policy Details

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible:

  • Item must be unused and in original condition
  • Original packaging and all tags must be included
  • Proof of purchase is required

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Fishing Hooks (due to sharp points and potential contamination)
  • Jig Heads (used or opened packages)
  • Opened Cooking & Food Prep items
  • Crab Gear showing signs of use

How to Return an Item

Follow these simple steps to return your fishing gear:

Step 1: Contact Customer Service

Email us at [email protected] within 15 days of receiving your order with:

  • Subject: “Return/Exchange Request – Order #[Your Order Number]”
  • Body: Include product name(s), reason for return, and preferred resolution (refund or exchange)

Step 2: Receive Return Authorization

Our team will respond within 1-2 business days with:

  • Return authorization number
  • Shipping instructions
  • Exchange confirmation (if applicable)

Step 3: Ship Your Return

Package your item securely with:

  • Original packaging and accessories
  • Copy of order confirmation
  • Return authorization number clearly visible
Important: We recommend using a trackable shipping service. You’re responsible for return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once received, we’ll:

  • Inspect the item within 2-3 business days
  • Process your refund or ship your exchange if approved
  • Send email confirmation when complete

Refund Information

When your return is approved:

  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Processing Time: 3-5 business days after approval
  • Bank Processing: Additional 2-10 business days depending on your financial institution
  • Original Shipping: Non-refundable unless return is due to our error

Exchanges

For exchanges:

  • We’ll ship your replacement once the return is approved
  • Price differences will be charged or refunded as needed
  • Standard shipping rates apply for exchanges

Damaged or Defective Items

If your gear arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect and packaging
  • We’ll arrange free return shipping if needed
  • You’ll receive priority processing

International Returns

For returns outside the U.S.:

  • You’re responsible for return shipping and customs fees
  • We recommend using EMS for returns to our Oklahoma facility
  • Refunds will be issued in USD and may be subject to currency fluctuations

Need Help?

Our customer service team is ready to assist with any questions about shipping or returns.

Contact us at:

  • Email: [email protected]
  • Mail: Fishing Products Store, 2619 Ruckman Road, Oklahoma City, OK 73110, USA

Tight lines and happy fishing,
The Fishing Products Store Team